The on-site interpreting service is available for agency clients to book an interpreter to attend an appointment face-to-face.

On-site interpreting services can be arranged for any location in South Africa (subject to interpreter availability Ts & Cs Apply).

An on-site interpreter may be most appropriate when:

  • you have a scheduled appointment with a client
  • the appointment is of a sensitive or serious nature
  • you anticipate that the appointment will go for an extended period of time.

Booking an on-site interpreter

On-site appointments are usually booked by the organisation that needs to communicate with their non-English speaking client.

You can easily request on-site interpreter through Online. Using Online form here. On-site interpreter requests can be accepted up to 90 days in advance and we endeavour to allocate an interpreter within three days of receiving the request.

On-site interpreting service charges

Please view our interpreting service charges before submitting a booking request. You can also estimate the cost of your booking using our cost calculator.

Types of on-site interpreting assignments

There are four main types of on-site interpreting assignments:

Standard On-site Assignment 

A face to face interpreting assignment which:

  • is located less than 100 km from the interpreter�s usual place of residence
  • attracts a minimum charge for a job of 90 minutes duration or less, with additional charges in 30 minute increments thereafter at applicable standard on-site rates.            

Full Day On-site Assignment

A face to face interpreting assignment which:

  • is 6.5 hours or greater in duration, or is classified as such upon a client�s request
  • attracts a minimum daily charge in accordance with applicable full day on-site rates.

If the actual duration of a Full Day On-site Assignment realises a higher charge amount (calculated on the basis of the number of 30 minute time blocks and applicable full day rates), then the higher amount applies.

Extended Travel On-site Assignment

A face-to-face interpreting assignment which:

  • requires the interpreter to travel 100 km or more (one-way) from their usual place of residence to the job location (a round trip of 200 km or more)
  • attracts charges in accordance with full day rates (that is, a minimum daily charge applies unless the actual duration of the assignment realises a higher charge amount, calculated on the basis of the number of 30 minute time blocks and applicable full day rates).

Travel time (door to door) is included in the actual duration of these assignments. Clients also need to pay additional travel costs for these assignments. TIS National will advise clients of expected travel costs in advance.

IMA Assignment

 A face-to-face interpreting assignment provided to Illegal Maritime Arrival (IMA) clients, generally at an Immigration Detention Facility or other Department of Home Affairs location, or a Regional Processing Centre. These assignments attract charges in accordance with full day rates (that is, a minimum daily charge applies unless the actual duration of the assignment realises a higher charge amount, calculated on the basis of the number of 30 minute time blocks and applicable full day rates). 

Travel time (door to door) is included in the actual duration of these assignments. Clients also need to pay additional travel costs for these assignments.