Calculate the cost of your booking

Estimate what a booking will cost using our cost
calculator.

Should you require a quote for a booking, please contact the
Client Liaison team.

Book an interpreter

On-site interpreter can be requested through the Online automated
on-site booking system.

Booking requests will only be accepted up to 90 days in
advance for pre-booked on-site interpreting jobs. The minimum booking times are
90 minutes for an on-site interpreter.

Cancellations

To cancel a booking, you must follow the procedure set out
in the
TIS National
Cancellation Policy below.

Cancellations made without sufficient notice will incur
charges. TIS National understands that clients will occasionally need to
cancel a booking.

Cancellation of pre-booked phone or on-site assignments must
be made in the following manner:

 

Pre-booked assignments

On-site assignments
booked on Online

On-site assignments not
booked on Online

In writing to [email protected], including the relevant job number

Through your  Online account

In writing to [email protected], including the relevant job number

 

During business hours:

Outside business hours:

Pre-booked phone assignment

On-site assignments

[email protected]

[email protected]

 

However,
subsequent notification in writing is still required.

Required notice periods vary depending on the type of
assignment as set out below:

Type of assignment 1

Required
minimum notice

Pre-booked
Phone

24 hours before scheduled start time

Standard
On-site (under 6.5 hours)

24 hours before scheduled start time

Full
Day On-site (6.5 hours or more)

48 hours before scheduled start time

Extended
Travel On-site

Jobs where the 48-hour mark prior to the scheduled start
time falls within standard operating hours

48 hours before the scheduled start time

Jobs where the 48-hour mark prior to the scheduled start
time falls outside standard operating hours

By the most recent 4pm which is:

  • at
    least 48 hours before the scheduled start time

AND

  • ·on
    a standard operating day (Monday – Friday, excluding public holidays in
    Melbourne)

Longer
notice periods apply for Full Day and Extended Travel On-site
in
recognition of the longer period’s interpreters must block out when accepting
these assignments and the greater administrative complexity of arranging them.

Where notice of cancellation meets the required minimum
the notice period, this is considered sufficient notice and:

  • no
    charges will apply
  • the interpreter
    will not be entitled to payment. 

Where insufficient notice of cancellation is provided, charges
apply and the assigned interpreter will generally be entitled to a cancellation
fee for the assignment. This ensures the assigned interpreter does not suffer
unreasonable financial loss where insufficient notice of cancellation has been
provided.

For Extended Travel assignments and IMA deployments
involving travel, the scheduled start time is the time that the interpreter
leaves their place of residence. This will affect calculation of sufficient
notice and may also affect calculation of any applicable cancellation charge
and interpreter cancellation fee. When calculating whether a client has
provided sufficient notice of cancellation, the determining factor is the time
that notification is received.

Applicable cancellation charges and interpreter cancellation
fees vary depending on the type of assignment, as set out below:

Type of assignment 1

Applicable
cancellation charge and interpreter cancellation fee (where insufficient
notice is provided)

Pre-booked Phone

Charges/fee for the full scheduled duration of the
assignment

Standard On-site (under 6.5 hours)

Charges/fee for the full scheduled duration of the
assignment

Full Day On-site (6.5 hours or more)

Charges/fee for any days of interpreting which were
scheduled to have commenced within 48 hours from the time the job was
cancelled (calculated in full day blocks)

IMA Deployment

Charges/fee for any days of interpreting which were
scheduled to have commenced within 48 hours from the time the job was
cancelled (calculated in full day blocks and including applicable interpreter
travel costs if travel has already commenced)

Extended Travel On-site

Charges/fee for:

  • any
    days of interpreting or travel which have already occurred, plus
  • any
    days of interpreting or travel which were scheduled to have commenced on
    other relevant days2, plus
  • applicable
    interpreter travel costs and travel allowance (if travel has already commenced
    or if travel costs have already been incurred)

Charges/fees will be calculated as follows.

  • Relevant
    days, where no interpreting or travel was scheduled to occur, do not
    attract any cancellation charge or fee.
  • For
    relevant days which were originally scheduled to include travel only,
    the cancellation charge and fee will be:
    • Where
      travel has occurred – the actual travel time, from the time
      the interpreter leaves their usual place of residence to the time they
      arrive at their hotel
    • Where
      travel has not yet occurred – the expected travel time, as
      calculated on the basis of available information.
  • For
    all other relevant days, the cancellation charge and fee will be the
    greater of:
  • the
    applicable daily minimum, or
  • where
    such a day involves travel, the amount calculated from the scheduled
    start time for that day up until the time the interpreter arrives at
    their hotel (for the outbound journey) or usual place of residence (for
    the return journey).

 

2 ‘Relevant days’ are the day of
cancellation and the following two days, plus any days of interpreting or
travel which have already occurred.

What is a significant change?

Where a client requests a significant change to
an on-site or pre-booked phone assignment with insufficient notice, will
treat this in the same way as a cancellation with insufficient notice and
cancellation charges may apply. A significant change could result in a
different interpreter allocated and includes changes to the:

  • requested
    language
  • job
    location
  • date
    or time of assignment
  • requested
    interpreter gender or credential level.

The interpreter may also determine that other requests
constitute a significant change where they have an impact on the original
interpreter allocation.