Updated on: 03/24/2020

In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a reliable delivery service for you and your customers. We are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions.

In order to ensure operational continuity and to keep connecting the world with a high-quality service, effective 1st April 2020 we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

Please find below the mechanism of this surcharge:


Billing Method

Chargeable Weight

Charge Amount

Emergency Situation Surcharge

Fixed Charge
Per Shipment

Up to 2.5 kg

No charge

2.51 – 30 kg

ZAR 50

30.1 – 70 kg

ZAR 285

70.1 – 300 kg

ZAR 955

>300.1 kg

ZAR 3820